How to use the Kit Request System

How to use the Kit Request System

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Illyana Massey
Sep 04, 2024 • 2 min read
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To Access the Jira Service Portal

  • Type streetsafe.supply in the website bar
  • Click on the page to “Request kits” on the streetsafe.supply website
  • On that page, click on the link to “Request kits” on the streetsafe.supply website
  • Select “I need more kits”
  • You should be routed to the Jira portal (currently UNC Drug Checking Lab)

Kit Requests

  • For kit requests, select the Kit Requests box (Request kits for existing customers)
  • For existing customers, select the Kit Request link
  • In the Program Name field, enter the program name
    • Example: ABC Safe Supply
  • In the Number of Kits Requested field, enter the number of kits that are being requested
    • Example: 25
  • In the Address field,  enter the address for the shipment
  • In the City field, enter the city name for the shipment
  • In the State field, enter the state name for the shipment
  • In the Zip Code field, enter the zip code for the shipment
  • To add another contact for the request, check the Add another contact for this request square
  • In the Contact Name field, enter the contact name for the shipment
  • In the Contact Phone field, enter the contact phone number for the shipment
  • In the Contact Email field, enter the email address for the shipment
  • In the Anything else you'd like us to know? field,  enter any additional information that you would like to add about the ticket
    • Example: I am requesting 25 kits for program ABC.  If possible,  send the kits by Friday, June 28, 2024.
  • Select the blue Send button to submit your request
  • You should receive an email response within 1-2 business days

General

  • For general inquiries, select the General box
  • Select Ask a question or Submit a request or incident
  • For Ask a question:
    • In the What is your question or general request? field, enter your question or request
    • In the Description field, please enter any additional information that you would like to add about the question
    • Select the blue Send button to submit your request
    • You should receive an email response within 1-2 business days
  • For Submit a request or incident:
    • In the Summary field, please enter a brief summary of your request or incident
    • In the What are the details of your request? field, please enter any additional information that you would like to add about the request or incident
    • Select the blue Send button to submit your request